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My Resume
Andrew Cameron
781 Greenwood Drive
Twin Falls ID 83301
(208) 308-3830
acameron22@gmail.com
Qualification Highlights
- Over 6 years of Technical Support through Dell Consumer and Business Clients
- Customer Experience Award
- MCP- Microsoft Certified Professional
- Work well with others, under time constraints and stressful situations.
- Provide good judgment when assisting internal and external customers
Technical Proficiencies
Operating Systems and Software:
- All Major Windows releases, Some Linux and MacOS X
- Microsoft Office 2003 / 2007: Word, Excel, Outlook, PowerPoint.
- Software support for many Windows or 3rd-Party Applications.
Computer Hardware:
- Troubleshooting and Diagnose hardware issues.
- Part replacement in Desktop / Portable Units, Printers, and Peripherals.
Networking:
- Wired / Wireless configuration.
- Troubleshooting networking hardware and software.
- Trainer and Subject Matter Expert for Dell. Trained 400+ agents on wireless and wired network troubleshooting and configurations.
Work Experience
Dell Inc – 2003-2009 – ProSupport Technical Mentor
- Assisted ProSupport techncial support agents with advanced technical issues.
- Resolved customer's advanced and escalated technical issues, provided issue ownership.
- Lead for multi-site Scheduling, Computer Training Lab.
- Supported, Mentored, and Trained technicians.
- Leadership qualities required to develop technicians; coached with use of tools, self-improvement.
- Assisted with Manager lead / site related projects.
Awards
- MVP
- Significant Contributer
- Outstanding Performer
- Customer Experience Bronze Award
Education
Twin Falls High School
- Graduated June 2003 – Computer Networking
College of Southern Idaho
- Graduate by 2012 -- Major in Networking
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